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Dealing with problems

Business is slow

Should you be unable to provide the range of work required to train your apprentice or trainee, due to lack of work, business being slow or other factors, there are a number of options available. You may consider:

I don't have a training plan for my apprentice or trainee

Every apprentice and trainee must have a training plan that outlines the training to be delivered by both the employer and the training organisation. The initial training plan should be negotiated and signed within three months of the commencement of the apprenticeship or traineeship.

If you don't have a signed training plan, you should talk to your training organisation, in the first instance, about the need to develop a training plan. If the training organisation is being unhelpful, phone Apprenticeships Info on 1800 210 210 for assistance.

My apprentice or trainee is not making reasonable progress under the training plan or is unlikely to complete the required training within the nominal term

The training plan details competencies to be achieved and timeframes for achievement. Each apprentice or trainee will also be provided with a training record from the training organisation in which to document progress towards achievement of these competencies.

The training organisation is responsible for ensuring that the training required to be delivered under the apprentice's or trainee's training plan is delivered to the apprentice or trainee.

If you feel that your apprentice or trainee is not making reasonable progress under the training plan, you must notify the department, in writing, within 14 days of making that determination.

If the apprentice or trainee is unlikely to complete the required training before the end of the nominal term, all parties will need to apply to extend the registered training contract.

I'm not happy with my Australian Apprenticeships Centre

Australian Apprenticeships Centres are required to fulfil a number of responsibilities as part of their contract with the Australian Government, including:

If you wish to make a complaint, you should contact your Australian Apprenticeships Centre in the first instance, as they are required to have a complaint resolution process in place. If you have already been through this process, you may contact the Australian Apprenticeships Referral Line on 13 38 73.

This page was last updated at 14-October-2014
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